SMAH Hub

Shipping & Returns

Everything you need to know about order processing, delivery, returns, exchanges, and refunds when shopping with SMAH Hub.

Last updated: October 11, 2026

At SMAH Hub, we aim to provide a smooth and reliable shopping experience. This policy explains how we process orders, arrange delivery, handle returns, and manage eligible refunds. By placing an order, you agree to the applicable terms of this policy, subject to your rights under applicable law.

1. Order Processing

Orders are processed after the required order details and payment or payment arrangement have been confirmed. Processing times may vary depending on product availability, order volume, public holidays, and whether an item is made to order or customised.

If an item is unavailable or additional information is needed, we may contact you using the contact details provided with your order.

2. Shipping Within Pakistan

SMAH Hub may offer delivery to serviceable locations across Pakistan. Delivery availability, courier options, shipping fees, and estimated delivery dates will be displayed at checkout or communicated during order confirmation.

Delivery times are estimates and are not guaranteed unless expressly confirmed. Remote areas, courier delays, weather, public holidays, and other circumstances may affect delivery.

3. International Shipping

International shipping may be available for selected products and destinations. Availability depends on courier coverage, product restrictions, customs requirements, and destination-country regulations.

International customers are responsible for reviewing applicable import requirements. Customs duties, import taxes, clearance fees, and other destination charges may apply. Responsibility for these charges will be communicated where applicable.

We may be unable to ship certain products internationally because of customs rules, shipping restrictions, or other legal requirements.

4. Shipping Charges

Shipping charges depend on the delivery destination, parcel size and weight, courier service, and applicable promotions. The shipping cost will be shown at checkout or confirmed before the order is finalised.

Any free-shipping offer will be subject to its stated eligibility conditions, exclusions, and validity period.

5. Accurate Delivery Information

Customers must provide a complete and accurate name, phone number, address, postal code where applicable, and any necessary delivery instructions.

Incorrect or incomplete details may cause delays, failed delivery attempts, or additional courier charges. Please contact us promptly if you need to correct your delivery information. Changes may not be possible after dispatch.

6. Tracking and Delivery Issues

Where tracking is available, we will share the tracking details or delivery updates provided by the courier.

If your order is delayed, marked as delivered but not received, or appears to be lost, please contact us with your order number so we can review the issue and coordinate with the delivery provider where appropriate.

Returns & Exchanges

We want you to be satisfied with your purchase. Return and exchange requests are reviewed according to the product category, condition of the item, and the terms below. Any mandatory rights under applicable law remain unaffected.

7. Return Eligibility

A return or exchange may be considered if an item arrives damaged, defective, incorrect, or materially different from its description. Other returns may be accepted where the applicable product policy allows them.

Unless the law or an agreed exception provides otherwise, returned products should be unused, in their original condition, with original packaging, labels, accessories, and proof of purchase where applicable.

Contact us before sending any item back. Unauthorised returns may be delayed while we verify the request.

8. Damaged, Defective, or Incorrect Items

Please inspect your order after delivery. If an item is damaged, defective, or incorrect, contact SMAH Hub as soon as reasonably possible.

Please provide:

• Your order number or proof of purchase.
• A brief description of the issue.
• Clear photographs or video where helpful.
• Your preferred contact details for follow-up.

After reviewing the issue, we will explain the available resolution, which may include replacement, exchange, repair, or refund as appropriate and required by law.

9. Items That May Have Return Restrictions

Certain categories may require special handling or may not be eligible for change-of-mind returns where permitted by law. These may include:

• Opened or used hygiene-sensitive products.
• Perishable goods or products with a limited shelf life.
• Customised, personalised, or made-to-order products.
• Digital downloads or digital services already supplied.
• Items specifically identified as non-returnable before purchase.

These restrictions do not automatically apply to faulty, misdescribed, or incorrectly supplied goods where a return, replacement, or refund is required by applicable law.

10. How to Request a Return

11. Return Shipping Costs

Where an item is confirmed to be defective, damaged on arrival, or incorrectly supplied, SMAH Hub will explain the appropriate return-shipping arrangement in accordance with applicable law.

For other approved returns, responsibility for return shipping costs will be communicated before the return is completed. Original shipping fees and international shipping costs may not be refundable unless required by law or stated otherwise.

12. Refunds

Refunds are subject to review and approval under the applicable return policy and law. If a refund is approved, we will confirm the amount, payment method, and next steps.

Where possible, refunds will be issued through the original payment method. If that is unavailable, we may contact you to agree on a lawful alternative.

The time for a refund to appear in your account may depend on your bank, payment provider, or payment method. Any applicable refund deadline required by law will be respected.

13. Order Cancellations

If you wish to cancel an order, contact us as soon as possible with your order number. We will try to accommodate your request if the order has not been dispatched or processing has not progressed beyond the point where cancellation is reasonably possible.

Custom-made items and digital projects may have separate cancellation terms once production or work has started. Any applicable refund will be handled according to the agreed terms and applicable law.

14. Failed or Refused Deliveries

If delivery fails because the address is incorrect, the customer is unavailable, or the parcel is refused, the courier may return the parcel to us.

We will contact the customer where possible to discuss redelivery, cancellation, or any applicable refund. Additional delivery or return charges may apply where permitted by law and disclosed to the customer.

15. Changes to This Policy

We may update this Shipping & Returns Policy from time to time to reflect changes in our services, delivery arrangements, or legal requirements. The latest version will be published on this page with its updated date.

16. Contact SMAH Hub

Need help with shipping, a return, an exchange, or a refund? Contact our team and provide your order number so we can assist you.

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